Addy Choi
About Addy Choi
Addy Choi serves as the Sales Support Manager for North America at Travelport, where she has worked since 2019. With a diverse background in analytics, customer experience, and marketing, she has held various roles in the travel and telecommunications industries over her career.
Current Role at Travelport
Addy Choi serves as the Sales Support Manager for North America at Travelport since 2019. In this role, she facilitates pipeline reviews and provides coaching on CRM hygiene and best practices to enhance the performance of the sales team. Her focus is on improving sales processes and ensuring that the team is equipped with the necessary tools and knowledge to succeed.
Previous Experience at Travelport
Prior to her current position, Addy Choi held multiple roles at Travelport. She worked as a Product Manager for Analytics and Product Incubation from 2014 to 2016, and later as a Digital Analytics Manager for Digital Marketing from 2016 to 2018. Additionally, she served as a Customer Experience Analyst focusing on Voice of Customer from 2018 to 2019. These positions contributed to her expertise in analytics and customer experience.
Background in the Airline Industry
Addy Choi has significant experience in the airline industry, having worked at Delta Air Lines in various roles from 1990 to 2006. Her positions included Analyst in Methods, Senior Analyst in International Product Development, and Project Manager for Customer Lounge Programs. This background provided her with a strong foundation in project management and customer service.
Education and Expertise
Addy Choi earned her Master of Business Administration (MBA) in Marketing from Georgia State University - J. Mack Robinson College of Business. She also holds a Bachelor of Science (BS) in Psychology from Duke University. Her educational background supports her expertise in using analytics tools such as Oracle Sales Cloud and Qualtrics Vocalize, as well as Google Analytics and social media analytics platforms.
Diverse Career Experience
Throughout her career, Addy Choi has worked in various roles across multiple companies, including Vonage Business Solutions and AutoTrader.com. Her positions ranged from Manager of Vertical Markets to Product Specialist in Customer Site Strategy. This diverse experience has allowed her to develop strong skills in strategic planning, cross-functional team leadership, and event planning.