Adrianne Terry Martin
About Adrianne Terry Martin
Adrianne Terry Martin is a Premier Helpdesk Analyst with extensive experience in the travel industry, having previously worked at American Express and United Airlines. She specializes in analyzing computer systems to improve productivity and efficiency, and she is open to travel or relocation for new job opportunities.
Current Role at Travelport
Adrianne Terry Martin serves as a Premier Helpdesk Analyst at Travelport, a position she has held since 2021. In this role, she analyzes computer systems and software to recommend upgrades and installations aimed at enhancing employee productivity and process efficiency. Her responsibilities include troubleshooting technical issues and providing support to ensure seamless operations within the organization.
Previous Experience at American Express
Adrianne has a significant history with American Express, where she worked in various roles from 1999 to 2011. Her positions included Travel Counselor, Ticket Agent, Rate Agent, and Quality Coach. Following this, she transitioned to American Express Global Business Travel, serving as an IATA/International Rates Specialist from 2013 to 2020 and as a Learning and Performance Trainer from 2011 to 2012. This extensive experience in the travel industry has equipped her with valuable insights and skills.
Experience at United Airlines
Before her tenure at American Express, Adrianne worked at United Airlines as a Group and Meetings Counselor from 1995 to 1999. This role involved coordinating travel arrangements for groups and managing meetings, contributing to her overall expertise in customer service and travel management.
Education and Skills
Adrianne possesses strong skills in customer service and is proficient in Microsoft Office. These skills indicate her capability in managing customer interactions effectively and utilizing office software tools to enhance productivity. Her background in various roles within the travel and customer service sectors further supports her expertise in these areas.
Flexibility and Career Adaptability
Adrianne demonstrates flexibility and adaptability in her career pursuits, being open to travel or relocation for challenging job opportunities. This willingness to embrace new challenges reflects her commitment to professional growth and development in her field.