Alessandra Schiavelli
About Alessandra Schiavelli
Alessandra Schiavelli is a Senior Account Manager at Travelport, with extensive experience in account management and customer service within the travel industry. She has a strong educational background in languages, sales, and marketing, and utilizes various market intelligence tools to enhance operational efficiency for her clients.
Work at Travelport
Alessandra Schiavelli currently serves as a Senior Account Manager at Travelport, a position she has held since 2019. In this role, she focuses on building a solid account base and fostering long-term business relationships. She utilizes market intelligence tools such as Power BI, CRM, and Cognos to manage and develop account portfolios. Additionally, she oversees the entire technological implementation process, providing training and guidance to ensure smooth system adoption. Her responsibilities include handling customer service inquiries and directing them to the appropriate technical analysis channels.
Previous Experience at Amadeus
Before her current role, Alessandra worked at Amadeus for seven years as an Executiva de Contas Sênior from 2012 to 2019 in the São Paulo Area, Brazil. Prior to that, she served as an Agente de Customer Service/Agente de Vendas at Amadeus Brasil Ltda. / Varig Airlines from 1995 to 2000 for five years. During her tenure at Amadeus, she developed skills in customer service and account management, which contributed to her expertise in the travel technology sector.
Education and Expertise
Alessandra Schiavelli holds a Bacharel em Letras, Tradução e Interpretação from UNIBERO - Centro Universitário Ibero-americano, where she studied Língua Inglesa from 2004 to 2007. She also completed a Gestão em Vendas e Negociações program at FAAP - Faculdade Armando Álvares Penteado from 2011 to 2013. Additionally, she studied Habilidade de Vendas at TDS, achieving a Curso: Vendas Centradas no Cliente in 2003. Her education has equipped her with a strong foundation in sales, marketing, and language skills, enhancing her effectiveness in account management.
International Experience and Training
Alessandra has participated in international conferences and courses related to sales strategy across multiple countries, including the United States, Mexico, Argentina, Portugal, and the Netherlands. This experience has broadened her understanding of global sales practices and strategies. She has also completed a Curso de Espanhol at Instituto Cervantes from 2009 to 2011, further enhancing her language proficiency and ability to engage with diverse clients.
Consultancy and Client Engagement
In her role, Alessandra provides consultancy to clients on business strategy automation, aiming to enhance work quality and operational efficiency. She conducts product presentations post-consultancy to demonstrate value propositions and competitive advantages. Her focus on client engagement and strategic consultancy has contributed to successful outcomes for her clients, reinforcing her commitment to delivering effective solutions in the travel technology sector.