Ali Mahmood
About Ali Mahmood
Ali Mahmood is a Technical Support Executive with extensive experience in network management and technical support. He has worked for various organizations, including NETSOL Technologies, Punjab Safe Cities Authority, and The First MicroFinanceBank Ltd, and has been with Travelport since 2020.
Work at Travelport
Currently, Ali Mahmood holds the position of Technical Support Executive at Travelport, a role he has maintained since 2020. In this capacity, he is responsible for managing IT technical service requests, ensuring that resources are effectively balanced to provide maximum value to business customers. His work involves advanced technical support for complex network systems, which is essential for maintaining operational efficiency.
Previous Experience in Technical Roles
Ali Mahmood has a diverse background in technical roles prior to his current position. He completed a summer internship at NETSOL Technologies Inc. in 2016, where he gained initial exposure to the technology sector. In 2018, he worked as a Network Trainee Engineer at Punjab Safe Cities Authority for two months, followed by a three-month tenure as an Android Developer at The First MicroFinanceBank Ltd Pakistan. These experiences contributed to his technical skill set.
Education and Expertise
Ali Mahmood studied at the University of Engineering and Technology in Lahore, where he earned a degree in Computer System Engineering from 2013 to 2017. His education provided a strong foundation in technical principles, which he has applied throughout his career. He has developed expertise in managing local and wide area networks, as well as in data management, including backup and recovery processes.
Technical Skills and Responsibilities
In his role as a Technical Support Executive, Ali Mahmood is responsible for the management and control of storage media, ensuring data integrity and availability. His responsibilities include overseeing backup and recovery schedules, which are critical for maintaining data security. His technical skills enable him to provide advanced support for complex network systems, contributing to the overall efficiency of IT operations.