Amile Samarakoon
About Amile Samarakoon
Amile Samarakoon serves as the Vice President of Global Consulting, Presales, and Renewals at Travelport, where he has worked since 2023. With extensive experience in customer experience management and operations across various sectors, he has held leadership roles at companies such as TalkTalk and Vodafone.
Current Role at Travelport
Amile Samarakoon serves as the Vice President Global Consulting, Presales, and Renewals at Travelport. He has held this position since 2023 and is based in Dubai, United Arab Emirates. In this role, he focuses on enhancing consulting services and driving presales initiatives to support the company's growth in the travel technology sector.
Previous Experience in Customer Experience Management
Before joining Travelport, Amile Samarakoon worked at Domestic & General as Customer Experience Director from 2014 to 2015. He also held several positions at TalkTalk, including Director of Operations, Director of Quality, Process and Training, and Director of Outsourcing from 2009 to 2012. His roles involved managing contact centers and improving customer experience across various operational dimensions.
Educational Background and Qualifications
Amile Samarakoon has a strong educational foundation with multiple degrees in business and management. He studied at Columbia Business School and London Business School, achieving an Executive MBA from both institutions between 2014 and 2016. Additionally, he holds a degree in Information Technology/Management from Monash University, which he completed from 2000 to 2003.
Expertise in Digital Transformation and Change Management
Amile Samarakoon possesses significant expertise in leading digital transformation initiatives, particularly within the telecommunications and travel sectors. He has a strong background in change management and operations, especially in outsourcing environments. His experience includes developing strategies that enhance customer experience and operational efficiency.
Career Progression and Leadership Roles
Amile Samarakoon has progressed through various leadership roles throughout his career. Prior to his current position at Travelport, he served as Vice President Global Customer Operations & Support at the same company from 2017 to 2023. He has also worked as an Executive Consultant for Vodafone, focusing on customer experience strategy, further solidifying his leadership capabilities in the industry.