Andrea Holmes
About Andrea Holmes
Andrea Holmes serves as the Lead Technical Developer at Travelport, where she has worked since 2006. She specializes in customizing enterprise applications and developing training programs, while also leading design sessions to gather requirements.
Work at Travelport
Andrea Holmes has served as the Lead Technical Developer at Travelport since 2006. In this role, she has contributed to various projects over an 18-year tenure. Her responsibilities include leading customer design sessions to gather requirements and create functional and technical design documents. This position allows her to engage directly with clients to ensure their needs are met through tailored solutions.
Technical Development Expertise
Holmes specializes in customizing and configuring enterprise applications, particularly HP ServiceCenter and CA Service Desk Manager. Her technical skills enable her to develop comprehensive testing plans utilizing HP’s Application Lifecycle Management (ALM). This expertise is crucial for maintaining high standards in software development and deployment.
Training Program Development
Andrea Holmes has expertise in developing training programs, utilizing tools such as CA’s Productivity Accelerator (CAPA) and Microsoft Expressions. Her ability to create effective training materials supports user adoption and enhances the overall effectiveness of the applications she works with.
Project Leadership and Requirements Gathering
In her role, Holmes leads customer design sessions to gather requirements effectively. This process is essential for creating functional and technical design documents that guide the development process. Her leadership in these sessions ensures that the final products align with customer expectations and business needs.