Angie Carolan
About Angie Carolan
Angie Carolan is a Senior Technical Customer Advocate at Travelport, where she has worked since 2017. With a background in IT and technical support, she has extensive experience in network monitoring and incident resolution.
Work at Travelport
Angie Carolan has been employed at Travelport as a Senior Technical Customer Advocate since 2017. In this role, she conducts network monitoring to document baseline histories, which aids in maximizing network capacity. She collaborates with internal technical teams to ensure effective resolutions during high-impact incidents. Her experience at Travelport spans over seven years, during which she has contributed to enhancing customer support and technical solutions.
Previous Experience at AAA Travel
Prior to her tenure at Travelport, Angie worked at AAA Travel as a Technical Support Specialist for nine months in 2016 and 2017. Based in Denver, Colorado, she facilitated solutions with internal technical teams to address customer issues. This role helped her develop skills in customer support and technical troubleshooting.
Background in IT at IBM and CenturyLink
Angie has a strong background in information technology, having worked at IBM as an IT Specialist from 2015 to 2016. Before that, she spent 17 years at CenturyLink as an IT Analyst and Software Developer from 1998 to 2015. Her extensive experience in these roles has equipped her with a deep understanding of technical support and software development processes.
Education and Expertise
Angie studied at Spencer School of Business in Spencer, Iowa. Her education has provided her with a foundation in business principles, which complements her technical expertise in customer advocacy and IT support. Throughout her career, she has developed skills in network monitoring, root cause analysis, and technical problem-solving.
Achievements in Technical Support
In her various roles, Angie has created root cause analysis reports to facilitate weekly customer meetings. These reports review detailed critical issues and outline action steps for resolution. Her ability to document and analyze network performance has contributed to improving customer service and operational efficiency.