Austin King
About Austin King
Austin King is a Customer Success Manager with a Bachelor of Business Administration from Kennesaw State University. He has extensive experience in customer relations, process improvement, and communication, having worked in various roles within the information technology and services industry.
Current Role as Customer Success Manager
Austin King currently serves as a Customer Success Manager at Travelport, a position he has held since 2020. In this role, he focuses on enhancing customer satisfaction through effective communication and process improvement. His responsibilities include managing customer relationships and ensuring that client needs are met efficiently. His expertise in negotiation plays a crucial role in fostering positive interactions with clients.
Experience at Travelport
Austin King has extensive experience at Travelport, where he worked in various capacities. He began as a Car Account Operations Analyst from 2015 to 2017, followed by a role as North America Car and Ground Manager from 2017 to 2020. His tenure at Travelport has provided him with a solid foundation in the information technology and services industry, allowing him to develop a comprehensive understanding of customer needs.
Educational Background at Kennesaw State University
Austin King studied at Kennesaw State University, where he earned a Bachelor of Business Administration (B.B.A.) in Business Administration and Management. His studies spanned from 2008 to 2013 at the Michael J. Coles College of Business. This educational background has equipped him with essential skills in business management, contributing to his professional development.
Previous Work Experience
Before his current role, Austin King worked at American Independent Insurance Company as an IAU Representative from 2014 to 2015. He also has a background in customer service from his time at Publix Super Markets, where he worked as a Produce Clerk and Customer Service representative from 2007 to 2015. These roles have contributed to his strong communication skills and customer service expertise.
Skills and Expertise
Austin King possesses expertise in process improvement and communication, which are vital for enhancing customer satisfaction. He has strong negotiation skills that aid in managing customer relationships effectively. Additionally, he is proficient in Microsoft Office Suite, which he utilizes to streamline operations and improve efficiency in his role as a Customer Success Manager.