Candy Lau
About Candy Lau
Candy Lau is a Business Development Manager with extensive experience in the airlines and aviation industry, particularly in customer service and loyalty programs. She has worked at various organizations, including Virgin Atlantic and Travelport, and holds a Bachelor's degree in Tourism Management from Victoria University.
Current Role at Travelport
Candy Lau serves as a Business Development Manager at Travelport, a position she has held since 2021. In this role, she focuses on the Global Online Travel Agency (OTA) sector. Her responsibilities include developing strategies to enhance business relationships and drive growth within the OTA market. Candy's experience in this area allows her to leverage her extensive background in the aviation industry to meet the needs of clients.
Previous Experience at Virgin Atlantic
Before joining Travelport, Candy Lau worked at Virgin Atlantic as the Clubhouse Lead Agent from 2008 to 2014. During her six years in this role, she was responsible for managing VIP services and ensuring a high standard of customer care in the airline's lounges. This position provided her with valuable experience in customer service and hospitality within the aviation sector.
Career at Hong Kong Airlines
Candy Lau held multiple positions at Hong Kong Airlines between 2014 and 2018. Initially, she served as the Assistant Manager for the Frequent Flyer Program, where she contributed to the development and management of loyalty initiatives. She later advanced to the role of Supervisor for the Frequent Flyer Program, further enhancing her expertise in customer loyalty and engagement strategies until 2017.
Education and Expertise
Candy Lau earned her Bachelor's degree in Business with a major in Tourism Management from Victoria University. She studied there from 2003 to 2004. Her educational background provides her with a solid foundation in business principles, which she applies in her roles within the aviation and travel industries. Her skills include a strong focus on VIP services and flight safety, enhancing her contributions to customer satisfaction.
Experience in Business Development
With extensive experience in the airlines and aviation industry, Candy Lau has developed a strong background in business development, particularly with Online Travel Agencies (OTAs). She worked as a Strategic Account Manager at Travelport from 2018 to 2021, focusing on the Global OTA Group in the Asia-Pacific region. This role allowed her to gain insights into market trends and customer needs, further strengthening her capabilities in business development.