Chaminda Kumara
About Chaminda Kumara
Chaminda Kumara is an Operations Account Manager specializing in Air Commerce at Travelport, with 17 years of experience in Dubai. He has a diverse background in customer service and operations management, having worked for various companies in Sri Lanka and Saudi Arabia.
Current Role at Travelport
Chaminda Kumara serves as the Operations Account Manager in Air Commerce at Travelport. He has held this position since 2007, accumulating 17 years of experience in Dubai, United Arab Emirates. In this role, he focuses on managing operations related to air commerce, leveraging his extensive knowledge of the travel industry and customer relationship management.
Previous Experience at HEMAS HOLDINGS PLC
Prior to his current role, Chaminda Kumara worked at HEMAS HOLDINGS PLC as a GDS Consultant and Call Center Manager at Hemas Travels. His tenure lasted for one year from 2005 to 2006 in Colombo, Sri Lanka. In this position, he contributed to the management of global distribution systems and customer service operations.
Background with Sri Lankan Airlines
Chaminda Kumara began his career at Sri Lankan Airlines, where he worked as an Airport Ground Handling and Ticketing Officer from 1995 to 1998. This three-year experience in Colombo, Sri Lanka, provided him with foundational knowledge in airline operations and customer service.
Experience at Stargate Cyber Active Ltd
From 1998 to 2005, Chaminda Kumara was employed as the Customer Service Operations Manager at Stargate Cyber Active Ltd in Saudi Arabia. During this seven-year period, he managed customer service operations, enhancing the overall customer experience and support services.
Expertise in CRM and Research Analysis
Chaminda Kumara possesses a strong background in customer relationship management (CRM) and customer care service. His expertise extends to research analysis, which he has utilized to enhance business and project management strategies. His knowledge of global distribution systems (GDS) has also contributed to the development and implementation of these systems.