Claire Osborne
About Claire Osborne
Claire Osborne serves as the Global Head of Customer Success & Training Delivery at Travelport, where she has held various roles since 2011. With extensive experience in the travel industry, she actively promotes diversity and employee engagement while contributing to industry discussions as a speaker and panelist.
Current Role at Travelport
Claire Osborne serves as the Global Head of Customer Success & Training Delivery at Travelport since 2024. In this role, she focuses on enhancing customer satisfaction and delivering effective training programs. Her position is based in Langley, England, and operates in a hybrid work environment. She plays a significant role in driving employee engagement as the Site Lead for the UK Head Office.
Previous Experience at Travelport
Claire has held multiple positions at Travelport, contributing to her extensive experience in the travel technology sector. She served as the Director of Customer Success from 2020 to 2024, and prior to that, she was the Solutions Sales Director for Northern Europe from 2014 to 2019. Her earlier roles included Product Support Manager for the UK and Ireland and Director Regional Product Support for Europe, showcasing her diverse skill set in product management and customer support.
Career at Tui Travel PLC and STA Travel
Claire's career includes significant roles at Tui Travel PLC and STA Travel. At Tui Travel PLC, she worked as a Business Expert from 2007 to 2011. Her experience at STA Travel included positions as UK Agency Sales Manager and Account Manager, where she developed her sales and account management skills. These roles provided her with a strong foundation in the travel industry.
Involvement with AWTE
Claire has been actively involved with the Association of Women Travel Executives (AWTE). She served as Chair from 2019 to 2022 and held the position of Web and Communications Director from 2017 to 2019. Currently, she is a Benevolent Committee Member since 2022. Her contributions to AWTE reflect her commitment to supporting women in the travel industry.
Education and Certifications
Claire studied at Kings Norton Girls School and later attended Sandwell College of Further and Higher Education, where she focused on History and Sociology. She holds an Insights Practitioner certification, which enables her to apply personality and behavioral insights to improve team dynamics and performance. This educational background supports her expertise in customer success and team leadership.