Eduardo Calamari
About Eduardo Calamari
Eduardo Calamari serves as the Customer Onboarding and Optimization Manager for LATAM at Travelport, where he has worked since 2014. With a career spanning over four decades in the travel industry, he has held various roles, including technology consultant and product manager, and has extensive experience in technology and travel agency workflows.
Current Role at Travelport
Eduardo Calamari serves as the Customer Onboarding and Optimization Manager for Latin America at Travelport. He has held this position since 2014, accumulating 10 years of experience in São Paulo, Brazil. In this role, he focuses on enhancing customer experiences and ensuring successful onboarding processes for clients in the region.
Previous Experience at Travelport
Before his current role, Eduardo worked at Travelport as a Technology Optimization Manager from 2016 to 2021. He also served as a Product Manager for one year from 2014 to 2015. His experience in these positions contributed to his understanding of technology solutions and customer needs within the travel industry.
Career Background in the Travel Industry
Eduardo began his career in the travel industry in 1978 as a ticket agent. He transitioned to Sabre in 1992, where he worked for 21 years as a Technology Consultant, providing technology consultation to customers and focusing on software development and travel agency workflows. His extensive background laid the foundation for his later roles in technology optimization and customer advocacy.
Technology Expertise
Throughout his career, Eduardo has gained expertise in various technology areas, including LANs, WANs, Novell, and Windows NT during his time at Sabre. He was introduced to Linux in 1998, which expanded his knowledge into Proxies, Firewalls, and VPNs. This technical background supports his current responsibilities in customer onboarding and optimization.
Transition to Customer Advocacy
In December 2011, Eduardo transitioned from a technology-focused role to a Customer Advocate. This shift marked a significant change in his career, allowing him to leverage his technical knowledge to better serve customers and address their needs within the travel technology landscape.