Fiona Coyle
About Fiona Coyle
Fiona Coyle is an Education Alliance Executive at Travelport, where she has worked since 2017, focusing on training and education initiatives. She has a diverse background in customer service and education management, having held various roles in organizations such as ASB Bank and Quantum Education.
Current Role at Travelport
Fiona Coyle serves as the Education Alliance Executive at Travelport, a position she has held since 2017. In this role, she leads New Business Implementation activities and oversees all aspects of training, from the discovery process to course content development. Fiona collaborates closely with the Travelport New Zealand Commercial Team to ensure that client training needs are effectively met. She has delivered various training formats, including classroom sessions, webinars, and customized onsite training for existing customers.
Previous Experience in Education Management
Prior to her current role, Fiona worked as a Campus Manager at Quantum Education - Intueri Group from 2013 to 2015. She also held the position of Campus Manager at Regent Training Centre Ltd for one year in 2016. In these roles, she was responsible for overseeing educational programs and managing campus operations. Her experience in education management has contributed to her expertise in training and development.
Background in Customer Service and Travel Consulting
Fiona has a background in customer service and travel consulting, having worked at ASB Bank as a Customer Service Representative from 2003 to 2008. Additionally, she spent time at American Express Global Business Travel, where she served as a Business Travel Consultant from 1995 to 1997 and as a Senior International Business Travel Consultant for a brief period in 2002. This experience has provided her with a strong foundation in client relations and travel industry operations.
Educational Qualifications
Fiona has pursued various educational qualifications throughout her career. She studied at Westervelt College in Canada, earning a Diploma in Travel and Tourism from 1986 to 1988. She later achieved a National Certificate in Adult Literacy Education (NZQA Level 5) from Literacy Aotearoa between 2012 and 2013. Additionally, she obtained a National Certificate in Adult Education and Training (NZQA Level 5) from Upskill New Zealand from 2008 to 2009. Fiona also completed a course at Skills4Work in 2017, focusing on using standards to assess candidate performance.