Gideon Baker
About Gideon Baker
Gideon Baker is an experienced Account Manager at Travelport, specializing in client management within the travel industry. He has over 20 years of experience and holds multiple qualifications, including a Certificate in New Media Marketing and a Graduate Diploma in International Tourism Management.
Work at Travelport
Gideon Baker has been serving as an Account Manager at Travelport since 2017. In this role, he is responsible for the commercial accountability of top and mid-tier customer accounts. He develops retention and growth strategies while maintaining B2B relationships. Gideon collaborates closely with various Travelport resources, including customer success managers, solution consultants, and developers, to ensure alignment between client requirements and product delivery. His role involves regular account reviews and B2B communication with key stakeholders, allowing him to stay informed about travel industry intelligence that could affect client portfolios.
Education and Expertise
Gideon Baker holds multiple qualifications that enhance his expertise in the travel industry. He studied International Tourism Management at Southern Cross University, where he achieved a Graduate Diploma. Additionally, he completed a Diploma in Human Resources from the Australian Human Resources Institute/Monash University. In 2014, he obtained a Certificate in New Media Marketing for Hospitality Professionals from Cornell University, which he pursued for 11 months. He also holds a Certificate IV in Assessment and Workplace Training from Holmesglen Institute. These educational credentials support his extensive experience in client management and travel technology solutions.
Background in Travel Industry
Gideon Baker has over 20 years of client management experience in the travel industry. His career includes significant roles, such as Director of Sales & Marketing at Aurora Hotels-Resorts-Attractions from 1997 to 2015, where he worked for 18 years based in Melbourne. Prior to that, he served as the National Sales Marketing Manager at LASSETERS CASINO PTY LTD for two years in Alice Springs, Northern Territory. His extensive background equips him with a robust understanding of travel technology and client needs.
Professional Skills
Gideon Baker possesses a strong technical and analytical understanding of Travelport's business and its delivery formats. This expertise is essential for his role as a primary agency sales B2B contact. His responsibilities include simplifying complex travel technology solutions for clients, which requires a deep knowledge of the industry. Gideon's ability to engage in account reviewing and maintain effective communication with stakeholders further enhances his professional skill set, allowing him to effectively manage client relationships and drive business growth.