Heather Milam
About Heather Milam
Heather Milam serves as the Vice President of Technology (Global) at Travelport, where she focuses on enhancing processing speed and business transformation. With extensive experience across various industries, she has held leadership roles in technology at several major companies and possesses a strong educational background in business and technology.
Work at Travelport
Heather Milam serves as the Vice President of Technology (Global) at Travelport, a role she has held since 2017. Based in the Greater Atlanta Area, she focuses on enhancing processing speed and driving business transformation through technology. Her goal is to satisfy stakeholders by effectively communicating with trade industry users and implementing innovative solutions.
Previous Experience
Before joining Travelport, Heather Milam held several significant positions in the technology sector. She worked at Worldpay as a Senior Leader in Technology (Enterprise) from 2011 to 2017. Prior to that, she was the Global Head of Technology for FirstGroup plc from 2009 to 2011 and served as the Enterprise Director of IT at Quest Diagnostics from 2004 to 2009. Her career began at Computer Associates, where she was the Director of IT from 1999 to 2004.
Education and Expertise
Heather Milam has a diverse educational background. She earned a Master of Business Administration (MBA) from Brenau University between 2020 and 2022. Additionally, she studied Management Information Systems at Wright State University and holds certifications in various frameworks and methodologies, including SAFe, ITIL v3, and CISA. Her studies reflect a focus on leadership, technology management, and information security.
Industry Experience
Heather Milam has extensive experience across multiple industries, including Financial, Medical, Transportation, and Software Innovation. She has led IT project teams through transformation implementations during periods of rapid growth. Her knowledge of regulations and compliance standards, such as FFIEC, SOX, PCI, HIPAA, and HITECH, supports her ability to navigate complex industry requirements.
Professional Development
Heather Milam has pursued continuous professional development throughout her career. She has studied various aspects of technology and management, including Agile methodologies, portfolio management, and leadership development. Her certifications, such as Certified SAFe 5 Lean Portfolio Manager and ITIL v3, demonstrate her commitment to staying current in the evolving technology landscape.