Helen Constantinides
About Helen Constantinides
Helen Constantinides is an experienced Account Manager currently working at Travelport in Cape Town, South Africa. She has a background in ticketing management and fraud investigation from her previous role at Club Travel.
Work at Travelport
Helen Constantinides has been employed at Travelport since 2012, where she currently serves as an Account Manager. In this role, she is responsible for managing client accounts and ensuring customer satisfaction. Her tenure at Travelport spans over 12 years, during which she has developed strong relationships with clients and contributed to the company's growth in the travel technology sector.
Previous Experience at Club Travel
Prior to her role at Travelport, Helen worked at Club Travel as a Ticketing Manager from 2003 to 2012. In this position, she was responsible for ensuring that all payments for air tickets were received. She also handled fraud cases and assisted investigators, showcasing her ability to manage complex situations. Additionally, she conducted training sessions to upskill staff, enhancing the team's overall performance.
Education and Qualifications
Helen studied at Vryheid High School, where she completed her education and achieved Matric. She focused on Finance, General, which laid the foundation for her career in the travel and finance sectors. Her educational background supports her expertise in managing financial transactions and understanding the intricacies of the travel industry.
Experience in Air Ticket Processing
Helen has extensive experience in processing air ticket refunds and issuing Agency Debit Memos (ADMs) from her time at Lufthansa. This experience has equipped her with a comprehensive understanding of the ticketing process and the financial aspects associated with air travel. Her knowledge in this area contributes to her effectiveness in her current role at Travelport.