Helle Norregaard
About Helle Norregaard
Helle Norregaard is a Customer Success Manager at Travelport, where she has worked since 2019. With a background in customer service and IT, she has held various roles in the travel industry since the late 1990s.
Current Role at Travelport
Helle Norregaard currently serves as a Customer Success Manager (CSM) at Travelport, a position she has held since 2019. In this role, she focuses on ensuring customer satisfaction and success within the Nordic region. Additionally, she has been working as a Key Account Support Executive (KASE) at Travelport since 2015, contributing to the company's customer service and support initiatives in København.
Previous Experience in Customer Support
Before her tenure at Travelport, Helle Norregaard accumulated significant experience in customer support roles. She worked as a Help Desk Agent for Nordic at Stefanini from 2012 to 2013 and at TechTeam Global from 2008 to 2013. Her earlier roles include serving as a Team Leader for Helpdesk in the Nordic Region at Travelport from 2003 to 2008 and as a Supervisor at Profil Rejser from 1997 to 2001.
Educational Background
Helle Norregaard studied at Copenhagen Business Academy, where she completed a course in Project Management in 2013. Her educational journey also includes studies at HF and HK, along with her early education at Margretheskolen Gundsø and Herbert Hoover High. This diverse educational background has contributed to her strong aptitude for IT and adaptability in various professional settings.
Career in the Travel Industry
Helle Norregaard has a long-standing career in the travel industry, having held various roles that include Reservation Supervisor at Trans World Airlines from 1984 to 1992 and Ticketing Agent at Star Tour from 1992 to 2002. She also worked as a Visa Agent at ConVision in 2014. Her extensive experience in this sector has equipped her with a valuable understanding of customer service and collaboration.
Skills and Competencies
Helle Norregaard is recognized for her problem-solving abilities and extensive experience in both internal and external customer service. Her strong aptitude for IT enables her to adapt quickly to new systems and routines, making her an asset in customer-focused roles. Her collaborative approach enhances her effectiveness in managing customer relationships and ensuring their success.