Jessica C.
About Jessica C.
Jessica C. is a Customer Success Manager at Travelport, where she has worked since 2021. She has a background in customer engagement and account management, with prior experience at Hong Kong Airlines and Grand Hyatt Hong Kong.
Work at Travelport
Jessica C. has been serving as a Customer Success Manager at Travelport since 2021. In this role, she focuses on driving the successful onboarding and adoption of Travelport's latest solutions and services for a portfolio of Strategic Global Accounts. She participates in quarterly business reviews with customers' senior executives and key business stakeholders. Additionally, Jessica engages with customers to conduct regular health checks and provides advice on optimal utilization of their investments and solutions. Prior to her current position, she worked as a Strategic Account Manager at Travelport from 2018 to 2021.
Previous Experience in Airlines
Before joining Travelport, Jessica C. worked at Hong Kong Airlines from 2015 to 2018. She held the positions of Management Trainee and Assistant Manager during her tenure, which spanned three years in locations including Hong Kong and Auckland. Her experience in the airline industry provided her with valuable insights into customer service and operational management. Additionally, she completed a Food and Beverage Internship at Grand Hyatt Hong Kong in 2013, which further enriched her background in hospitality.
Education and Expertise
Jessica C. holds a Bachelor's Degree in Hotel and Tourism Management from The Chinese University of Hong Kong, where she studied from 2012 to 2015. She also attended Penn State University for a year, achieving a GPA of 4.0 while studying Hotel, Restaurant, and Institutional Management from 2013 to 2014. Her educational background equips her with a strong foundation in hospitality and management principles, which she applies in her current role.
Customer Engagement and Support
In her role as Customer Success Manager, Jessica C. acts as a regional liaison, collaborating with regional and global product experts and development teams to support key account customer success requirements. She guides senior customer stakeholders through market, technology, and data trends to maximize business value. Her proactive approach in engaging with customers ensures that they receive the necessary support and insights to enhance their experience with Travelport's solutions.