John Mobley
About John Mobley
John Mobley serves as a Senior Systems Administrator II in Production Assurance and Global Operations at Travelport, where he has worked since 1996. With a career spanning over four decades in IT, he has held various roles, including positions at The Home Depot and Cox Communications, and is experienced in ITIL principles and technical service management.
Work at Travelport
John Mobley has been employed at Travelport since 1996, serving as a Senior Systems Administrator II in the Production Assurance and Global Operations department. In this role, he manages a high volume of technical service requests, handling over 1500 tickets and work items each month. His responsibilities include ensuring timely technical escalations and keeping directors and upper management informed during critical incidents. Mobley also plays a key role in the change management process, overseeing scheduled activities and assessing their impacts on operations.
Previous Employment Experience
Prior to his tenure at Travelport, John Mobley held various positions in the IT field. He worked as a Network Support Specialist at The Home Depot from 1989 to 1995. Before that, he was a Computer Operator at Consultec, Inc. from 1986 to 1989. His earlier experience includes roles as an OCR Equipment Operator at National Data Corporation from 1979 to 1982 and as a Computer Operator at Cox Communications from 1984 to 1986. He also served as a Senior Computer Operator at Lithonia Lighting for one year in 1995.
Education and Expertise
John Mobley has developed extensive expertise in systems administration and technical support throughout his career. He has been involved in implementing ITIL principles for Service Desks at Travelport, which enhances service delivery and operational efficiency. His experience with real-time monitoring systems allows him to proactively manage warnings and alarms, thereby minimizing customer impact during incidents.
Technical Skills and Responsibilities
In his current role, John Mobley is responsible for managing technical service requests and ensuring effective communication during high-impact incidents. He contributes to the change management process by implementing scheduled activities and managing their impacts. His work involves real-time monitoring to address issues proactively, which is crucial for maintaining operational stability.