Julie Linn
About Julie Linn
Julie Linn is a Service Delivery Analyst at Travelport, where she has worked since 2018. She has extensive experience in sales, marketing, and customer service, with previous roles at companies such as TD Tom Davies, Designers Guild, and Amadeus IT Group.
Current Role at Travelport
Julie Linn serves as a Service Delivery Analyst at Travelport, a position she has held since 2018. In this role, she is involved in process optimization and internal migrations for the API teams. Additionally, she is responsible for creating process documentation, ensuring that the API teams operate efficiently and effectively. Her experience in this role contributes to the overall service delivery and operational excellence at Travelport.
Previous Experience at Travelport
Prior to her current role, Julie Linn worked at Travelport in various capacities. From 2010 to 2014, she was an API Support Specialist, where she provided technical support for API services. Following that, she served as a Service Assurance API Support from 2014 to 2017. Her extensive experience at Travelport has equipped her with a deep understanding of the company's operations and API services.
Career Background in Customer Service and Support
Julie Linn has a strong background in customer service and support, beginning her career at United Airlines as a Customer Service Representative in 2006. She then worked at Amadeus IT Group from 1996 to 2005 in various roles, including Customer Service and Support Analyst, Supervisor & Trainer, and Specialist Premium Support. This experience laid the foundation for her skills in service delivery and customer relations.
Sales and Marketing Coordination Experience
Julie Linn has held sales and marketing coordinator positions at Designers Guild and TD Tom Davies. At Designers Guild, she worked as a Sales and Marketing Coordinator from 2008 to 2009 and later at TD Tom Davies for six months in 2009 to 2010. These roles involved managing marketing initiatives and supporting sales efforts, contributing to her diverse skill set.
Educational Background in Tourism and Travel Services Management
Julie Linn studied at Schule fuer Touristik in Frankfurt am Main, where she achieved a Bachelor's degree in Tourism and Travel Services Management. This educational background provided her with a solid foundation in the travel industry, complementing her professional experience in customer service and support roles.