Kareem Elhossary
About Kareem Elhossary
Kareem Elhossary is a Premier Helpdesk Analyst at Travelport, where he has worked since 2016. He has over 14 years of experience in commercial and customer support, with a background in sales and marketing from EgyptAir and various educational credentials from AUC and Helwan University.
Current Role at Travelport
Kareem Elhossary has been a Premier Helpdesk Analyst at Travelport since 2020. His responsibilities include providing high-level support and assistance to clients, ensuring efficient resolution of technical issues. He has been part of the Travelport team in Egypt for a total of eight years, having initially joined the company as a Helpdesk Analyst in 2016. His role requires strong problem-solving skills and a focus on customer satisfaction.
Previous Experience at EgyptAir
Before joining Travelport, Kareem Elhossary worked at EgyptAir for several years in various roles. He served as a Marketing Communications Executive from 2013 to 2016, a Sales and Ticketing Supervisor from 2012 to 2013, and a Sales and Ticketing Officer from 2009 to 2012. His experience at EgyptAir provided him with a solid foundation in customer service and sales operations within the aviation industry.
Educational Background
Kareem Elhossary has a diverse educational background. He studied at Helwan University Cairo, where he earned a Bachelor of Arts in English/Language Arts Teacher Education from 1999 to 2003. He also attended the American University in Cairo (AUC) School of Continuing Education, where he completed various programs in Sales and Marketing, achieving a Certificate of Achievement and a Career Certificate for Sales & Marketing. Additionally, he completed a Quality Basics & Fundamentals Course at the EgyptAir training center in 2007.
Skills and Expertise
Kareem Elhossary possesses extensive skills in commercial and customer support, with 14 years of experience in the field. He excels in presenting, listening, and consulting, demonstrating an exceptional eye for detail. His expertise is complemented by his educational background in sales, distribution, and marketing operations, which enhances his ability to address client needs effectively.