Klaus Santos
About Klaus Santos
Klaus Santos is a Key Account Manager at Travelport, where he has worked since 2015 in the São Paulo Area, Brazil. He has extensive experience in the travel industry, having held various roles at companies such as Galileo International, Sabre Corporation, and American Airlines.
Work at Travelport
Klaus Santos has been serving as a Key Account Manager at Travelport since 2015. In this role, he provides support to travel agencies by utilizing his product knowledge and analytical skills to identify solutions and direct clients to the appropriate resources. He is responsible for managing a project focused on the adoption of the SmartPoint product across all regions of Brazil. His efforts contribute to enhancing the operational efficiency of travel agencies and improving client satisfaction.
Previous Experience in the Travel Industry
Before joining Travelport, Klaus Santos accumulated extensive experience in the travel industry. He worked at Galileo International as an Instructor from 2001 to 2006, where he trained individuals in various aspects of the travel technology sector. He also held positions at Sabre Corporation, first as an Account Executive from 2006 to 2013 and later as a Business Consultant from 2013 to 2015. Additionally, he worked as a Ticket Agent at American Airlines from 1995 to 2001, gaining foundational knowledge in customer service and ticketing operations.
Education and Expertise
Klaus Santos studied Business Administration and Management at UNIESP S.A., where he earned a Bachelor's degree from 1989 to 1993. He furthered his education at ESPM Escola Superior de Propaganda e Marketing, enhancing his knowledge in marketing and business strategies. His educational background supports his expertise in developing marketing campaigns and creating quick reference documentation aimed at increasing revenue and bookings for his current organization.
Marketing and Documentation Skills
In his professional capacity, Klaus Santos is responsible for creating marketing campaigns and presenting them to clients at conferences, meetings, and trade fairs. He also develops quick reference documentation that aims to boost revenue and bookings for Travelport. His ability to communicate effectively and leverage analytical skills plays a significant role in enhancing the company's market presence and client engagement.