Laura Vidal
About Laura Vidal
Laura Vidal is an API Support Analyst at Travelport, specializing in providing technical expertise for Travelport API products. With a background in customer service and experience at SiteMinder, she focuses on enhancing product support processes and maintaining industry knowledge.
Current Role at Travelport
Laura Vidal serves as an API Support Analyst at Travelport, a position she has held since 2016. In this role, she specializes in providing second and third level support for Travelport API products. Her responsibilities include engaging in crisis and escalation activities related to API product and functional issues. Laura also represents the API Support team in project meetings to ensure effective support for new products and enhancements. She focuses on maintaining an up-to-date knowledge of operational standards and technical trends within the industry.
Previous Experience at SiteMinder
Before joining Travelport, Laura worked at SiteMinder as a Senior Service Desk Analyst from 2013 to 2016 in London, United Kingdom. During her three years at SiteMinder, she gained valuable experience in providing technical support and operational expertise. This role helped her develop skills that are applicable to her current position, particularly in understanding customer needs and streamlining support processes.
Background in Customer Service
Laura began her career at Lycatel, where she worked as a Customer Service Advisor and Admin for seven months in 2013. This early experience in customer service laid the foundation for her later roles in technical support and analysis. The skills she developed in communication and problem-solving have been essential in her subsequent positions.
Education and Language Proficiency
Laura studied Translation and Interpreting at Universidad de Vigo from 2003 to 2008, where she completed a five-year program. She furthered her education at Uniwersytet Śląski w Katowicach, focusing on English and Polish, and achieved a qualification in Translation and Interpreting in 2006. Her educational background equips her with strong language skills, enhancing her ability to communicate effectively in diverse environments.
Professional Development and Collaboration
In her current role, Laura identifies opportunities to streamline product support processes and recommends solutions to enhance product support knowledge across the Commercial Operations team. She builds and develops professional relationships with various teams, including Commercial account, Account Management, Product Management, and Technology, to ensure a comprehensive understanding of Galileo API products and functions.