Lewis Griffin
About Lewis Griffin
Lewis Griffin is a Senior Customer Experience Manager at Travelport, with extensive experience in customer-focused roles across various companies, including Sainsbury's and Vodafone. He advocates for innovative customer experience strategies to foster emotional connections and drive business success.
Current Role at Travelport
Lewis Griffin serves as the Senior Customer Experience Manager at Travelport, a position he has held since 2022. In this role, he focuses on enhancing customer interactions and ensuring that the company's services meet the evolving needs of clients. His responsibilities include developing strategies to improve customer satisfaction and loyalty, as well as advocating for innovative approaches to customer experience.
Previous Experience at Vodafone
Lewis Griffin has extensive experience with Vodafone, where he held multiple roles from 2014 to 2019. He started as a Store Manager in Luton, then transitioned to a Customer Experience Manager and later served as a Customer Specialist. He also worked as a Consumer Channel Trainer and a Customer Experience and Quality Assurance Specialist. His tenure at Vodafone emphasized his commitment to customer service excellence and quality assurance.
Experience at Sainsbury's
Before his time at Vodafone, Lewis Griffin worked at Sainsbury's from 2010 to 2014. His roles included Night Shift Team Leader, Trainee Manager, and General Manager of Clothing. This experience in retail management provided him with a solid foundation in customer service and operational management, contributing to his understanding of customer needs in a retail environment.
Background in Customer Journey Design
Lewis Griffin worked at Thames Water as the Senior Customer Journey Design Manager from 2019 to 2022. In this role, he focused on designing customer journeys that enhance user experience and satisfaction. His work involved analyzing customer feedback and implementing changes to improve service delivery, reinforcing his belief in the importance of customer experience as a key market differentiator.
Education and Qualifications
Lewis Griffin attended Hitchin Boys School from 2005 to 2007 and later studied at Hitchin Boys Sixth Form from 2007 to 2009. He achieved A Levels in Business Studies and Applied I.C.T. His educational background laid the groundwork for his career in customer experience and management, equipping him with essential skills for his professional roles.