Mark Stephens
About Mark Stephens
Mark Stephens is the Manager of Service Delivery and Analysis of Travel Related Data at Travelport, where he has worked for 33 years. He specializes in data extraction, reporting, and assurance of billing systems, with experience in various data management tools and processes.
Work at Travelport
Mark Stephens has been employed at Travelport since 1991, holding the position of Manager, Service Delivery and Analysis of Travel Related Data. His role involves overseeing the delivery of services related to travel data analysis, ensuring that customer support data is effectively managed and reported. He operates from the Swindon office in the United Kingdom, contributing to the company's operations for over three decades.
Education and Expertise
Mark studied at St Michaels College in Leeds, where he gained foundational knowledge that supports his career in data management. His expertise includes data extraction and reporting from IBM Mainframe files and Cognos Data Warehouse, which are critical for analyzing travel-related data. He has also attended workshops focused on IATA AIRIMP and GDS/Airline Reservation and Billing Support, enhancing his understanding of industry standards and practices.
Background
Mark has extensive experience in the assurance of DB2 Billing table updates, which is essential for maintaining accurate billing systems. His background includes involvement in SOX Audit processes, aimed at ensuring the integrity of billing systems within the organization. This experience highlights his commitment to compliance and data accuracy in the travel industry.
Achievements
Throughout his career, Mark has been instrumental in providing customer support data through BIDT/MIDT. His contributions to data management and analysis have played a significant role in enhancing the service delivery processes at Travelport. His long tenure in the industry reflects a deep understanding of travel-related data systems and customer support frameworks.