Mark Zwart
About Mark Zwart
Mark Zwart is the Manager of Global Service Operations at Travelport, where he has worked since 2012. He has extensive experience in the travel and technology sectors, having held various positions at Travelport and Galileo International over the past several decades.
Work at Travelport
Mark Zwart has been employed at Travelport since 2012, currently holding the position of Manager - Global Service Operations. In this role, he oversees operations on a global scale, ensuring efficient service delivery. Prior to this, he served as Technical Services Manager at Travelport from 2008, contributing to technical support and service management for 16 years. His extensive experience at Travelport highlights his commitment to the organization and the travel technology sector.
Previous Experience at Galileo International
Before joining Travelport, Mark Zwart worked at Galileo International in various roles. He served as Senior Manager API Technical Support from 2000 to 2006, where he managed technical support for API services. He also held the position of Project Manager Support Services for a year in 1999. His earlier roles included Help Desk Supervisor from 1995 to 1999 and Technical Support Analyst from 1989 to 1995, showcasing a strong background in technical support and project management.
Career at United Airlines/Covia
Mark Zwart began his career at United Airlines/Covia, where he worked in several capacities from 1985 to 1987. His roles included Airline Reservations, Ticket Counter, and Lost and Found services. He also served as a Help Desk Specialist and Computer Operator during this time. This early experience in the airline industry provided him with foundational knowledge in customer service and operations.
Education and Expertise
Mark Zwart studied at Cerritos College, where he earned a Bachelor of Arts degree from 1982 to 1985. His educational background supports his expertise in service operations and technical support within the travel and airline industries. This academic foundation, combined with his extensive professional experience, contributes to his capabilities in managing global service operations.