Matthew Rhoades
About Matthew Rhoades
Matthew Rhoades is a Customer Success Manager at Travelport, with a background in travel management and technology. He has over two decades of experience in the travel industry, specializing in travel policy development and vendor negotiation.
Work at Travelport
Matthew Rhoades has been employed at Travelport as a Customer Success Manager since 2021. In this role, he focuses on enhancing customer satisfaction and ensuring the successful implementation of Travelport's solutions. His position allows him to leverage his extensive experience in the travel industry to support clients effectively. He is based in the Denver Metropolitan Area.
Previous Experience in Travel Management
Prior to joining Travelport, Matthew Rhoades worked at Corporate Travel Management US as the Manager of Product Delivery North America for a brief period in 2021. He also spent a significant portion of his career at Travel and Transport, Inc., where he held various roles including Senior Applications Account Manager, Account Manager, Operations Supervisor, and Travel Advisor. His tenure at Travel and Transport spanned from 2000 to 2021, providing him with a comprehensive understanding of travel services.
Education and Expertise
Matthew Rhoades studied at the University of Nebraska-Lincoln and also attended the Travel Careers Institute, where he earned a Certificate in Tourism and Travel Services Management in 2000. His educational background complements his extensive professional experience in the travel industry, particularly in travel policy development and vendor negotiation. He is proficient in various travel industry technologies and software, including SAP Concur, Salesforce, and TRIPBAM.
Skills and Technologies
Matthew Rhoades possesses advanced skills in several travel industry technologies. He is proficient in using tools such as TRIPBAM, Deem, GetThere, Concur, Certify, Apollo, Sabre, Cognos BI, and MS Power BI. His expertise in these technologies supports his role in customer success and enhances his ability to deliver effective travel solutions.
Achievements in Communication and Training
Throughout his career, Matthew Rhoades has developed influential travel-centric communications and training programs. These initiatives are designed to guide innovation and strategic direction within the organizations he has worked for. His contributions have played a significant role in enhancing operational efficiency and client satisfaction.