Mercy Kinyua
About Mercy Kinyua
Mercy Kinyua is a Helpdesk Analyst at Travelport, where she has worked since 2015, contributing to the implementation of a B2B payment solution. She previously worked at Dewcis Solutions Ltd as Technical Support for eight years.
Work at Travelport
Mercy Kinyua has been employed at Travelport as a Helpdesk Analyst since 2015. In this role, she provides critical IT services to airlines, which include shopping, ticketing, and departure control solutions. Her contributions have been significant in enhancing the company's operational efficiency. Travelport is a publicly traded company listed on the New York Stock Exchange under the symbol 'TVPT'.
Education and Expertise
While specific educational details are not provided, Mercy Kinyua's expertise in IT support and her role as a Helpdesk Analyst indicate a strong background in technical support and customer service. Her experience involves working with complex IT systems and providing solutions to enhance travel transaction processes.
Background
Before joining Travelport, Mercy Kinyua worked at Dewcis Solutions Ltd as a Technical Support professional from 2007 to 2015. During her eight years at Dewcis Solutions, she developed her skills in technical support, which laid the foundation for her current role in the travel technology sector.
Achievements
Mercy Kinyua contributed to the implementation of a pioneering B2B payment solution at Travelport. This initiative enhanced the secure settlement of travel transactions, showcasing her involvement in significant projects that improve operational processes within the company.