Michael Burton
About Michael Burton
Michael Burton serves as the Manager of Customer Success for European Strategic Accounts at Travelport, where he has worked since 2021. With extensive experience in customer success roles, he has a proven track record of achieving high customer retention rates and effectively managing complex projects.
Work at Travelport
Michael Burton has been serving as the Manager of Customer Success for European Strategic Accounts at Travelport since 2021. His role is based in London, England, where he focuses on enhancing customer satisfaction and retention. Prior to this position, he held various roles within Travelport, including Senior Customer Success Manager and Team Lead for Northern Europe. His tenure at Travelport has spanned several years, starting as a Customer Success Manager from 2014 to 2016, and later progressing to senior roles until 2021.
Customer Success Management Experience
Throughout his career, Michael Burton has demonstrated expertise in customer success management. He achieved a notable 99% customer retention rate and improved year-over-year statements of work in his roles. His experience includes leading customer success initiatives and managing complex projects, particularly during challenging periods such as the COVID-19 pandemic. His ability to navigate these challenges highlights his commitment to supporting customers effectively.
Previous Employment History
Before joining Travelport, Michael Burton worked at STA Travel as a Senior Travel Consultant and Agency Manager from 2010 to 2014. His earlier career included a role as a Recruitment Consultant at Badenoch & Clark UK from 2006 to 2010. This diverse background in both travel and recruitment has contributed to his comprehensive understanding of customer needs and business operations.
Education and Continuous Learning
Michael Burton studied at Chesterton Community College in Cambridge. He demonstrates a commitment to continuous learning and self-improvement, particularly in technical skills and customer success strategies. This focus on development supports his effectiveness in his current role and enhances his ability to meet customer needs.