Michelle Hancox
About Michelle Hancox
Michelle Hancox is a Decision Support Analyst with over 15 years of experience in customer team supporting roles, currently working at Travelport in the United Kingdom. She has a background in providing key performance indicators to drive improvements and has held various positions within Travelport since 2015.
Current Role as Decision Support Analyst
Michelle Hancox currently serves as a Decision Support Analyst at Travelport, a position she has held since 2021. In this role, she focuses on providing key performance indicators (KPIs) that assist in identifying areas for improvement within the organization. Her work is essential for enhancing operational efficiency and supporting strategic decision-making processes. Based in the United Kingdom, she leverages her extensive experience in customer team support to contribute effectively to her team.
Previous Experience at Travelport
Michelle Hancox has held multiple roles at Travelport, showcasing her versatility and expertise in the travel software industry. She worked as a Senior Subscriber Contract Analyst from 2017 to 2019, where she managed subscriber contracts and contributed to contract negotiations. Following this, she served as a Senior Sales Support from 2019 to 2021, providing critical support to the sales team. Additionally, she was a Subscriber Contracting Administrator from 2015 to 2017, where she further developed her skills in contract management.
Education Background
Michelle Hancox studied at Bishopshalt from 1997 to 2002, completing a five-year program. This educational background laid the foundation for her career in customer support and the travel industry. The skills and knowledge gained during her studies have contributed to her professional development and her ability to excel in various roles within the travel software sector.
Experience in Customer Support Roles
With over 15 years of experience in customer team supporting roles, Michelle Hancox has developed a strong skill set in customer relations and support. Her career includes a position as a Sales Negotiator at Hunters Property Group Limited from 2013 to 2015, where she honed her negotiation and sales skills. This extensive background in customer support has equipped her with the tools necessary to effectively contribute to her current role at Travelport.
Passion for Travel and Software Industry
Michelle Hancox is passionate about the travel and travel software industry. Her enthusiasm for this field is evident in her career choices and her commitment to improving processes within her roles. This passion drives her to stay informed about industry trends and to seek out innovative solutions that enhance customer experiences and operational effectiveness.