Mike Rock
About Mike Rock
Mike Rock serves as the Global Head of Customer Success and Delivery at Air Partners, bringing over 10 years of international experience in the travel industry. His career includes significant roles at Travelport and British Airways, where he demonstrated a strong commitment to customer-focused leadership.
Current Role at Air Partners
Mike Rock serves as the Global Head of Customer Success and Delivery at Air Partners. He has held this position since 2020, contributing to the organization from the London, England Metropolitan Area. In this role, he focuses on enhancing customer satisfaction and ensuring successful delivery of services, aligning with his passion for customer-focused leadership.
Previous Experience at Travelport
Mike Rock has extensive experience at Travelport, where he worked in various capacities. He served as Senior Manager of Airline Merchandising from 2014 to 2018, and later as Senior Director and Head of Sales Europe from 2019 to 2020. His tenure at Travelport spanned over four years, during which he developed expertise in airline merchandising and sales strategies.
Career at British Airways
Mike Rock's career includes significant roles at British Airways. He worked as General Manager for Korea for six months in 2012 and as Area Commercial Manager for Central Asia and Levant from 2013 to 2014. Additionally, he participated in the Leaders for Business General Management Programme from 2007 to 2010 and served as Commercial Change Manager for Europe and Africa from 2010 to 2012.
Education and Qualifications
Mike Rock holds a Master of Business Administration (M.B.A.) from the University of Warwick - Warwick Business School, which he completed from 2016 to 2019. He also earned a Bachelor of Arts (BA) in French and History from the University of Nottingham between 2002 and 2006. His educational background supports his extensive experience in the travel industry.
Industry Experience and Skills
With over 10 years of international experience in both B2B and B2C sectors within the travel industry, Mike Rock has a proven track record of meeting challenging targets. His expertise encompasses customer success, sales, and airline merchandising, making him a valuable asset in the travel sector.