Murray Blair
About Murray Blair
Murray Blair serves as the Head of Global Vendor Management at Travelport, bringing over 15 years of experience in the travel and technology sectors. His career includes significant roles at various organizations, where he has focused on relationship management, process design, and service delivery.
Current Role at Travelport
Murray Blair serves as the Head of Global Vendor Management at Travelport, a position he has held since 2009. In this role, he oversees vendor relationships and management strategies on a global scale. His responsibilities include ensuring that vendor performance aligns with company objectives and that service delivery meets customer expectations. Additionally, he has been working as a Service Delivery Manager at Travelport since 2007, where he focuses on optimizing service processes and enhancing customer satisfaction.
Previous Experience in the Travel Industry
Murray Blair has extensive experience in the travel industry, having worked in various roles across multiple organizations. He was a Training Operations Manager at Galileo United Kingdom from 1996 to 2000 and a Sales Executive at British Midland International from 1991 to 1993. His career also includes a role as Head of Projects at Cendant Travel Distribution from 2003 to 2005. This diverse background has equipped him with a comprehensive understanding of both travel suppliers and technology providers.
Education and Expertise
Murray Blair studied at Glasgow Caledonian University, where he earned a Higher National Diploma in Business Studies with a Travel and Tourism Specialism from 1987 to 1989. His educational background complements his professional experience, particularly in process design and implementation. He has a strong focus on service delivery and commercial return, which is evident in his work across various roles in the travel sector.
Process Design and Compliance Experience
Murray Blair has significant expertise in managing relationships throughout the customer lifecycle, from acquisition to retention. He has worked within Sarbanes Oxley guidelines to design and implement new internal business processes aimed at improving efficiency and compliance. His experience in this area is critical for ensuring that organizational practices meet regulatory standards while also enhancing operational effectiveness.
Training and Development Background
Throughout his career, Murray Blair has held various training and development roles, including Training Manager and HR Project Delivery Manager at Travelport from 2005 to 2006, and Training Specialist at Galileo United Kingdom from 1993 to 1996. He played a key role in establishing a human resource shared service environment, contributing to the development of training programs that support organizational goals and employee growth.