Nicki Vlachaki
About Nicki Vlachaki
Nicki Vlachaki is a Customer Success Manager at Travelport, with a diverse background in customer support and operations within the travel industry. She has over 25 years of experience, having previously worked at Galileo Hellas SA and other organizations in Greece and the UK.
Current Role at Travelport
Nicki Vlachaki serves as a Customer Success Manager at Travelport, a position she has held since 2017. In this role, she focuses on ensuring customer satisfaction and optimizing the use of Travelport's services. Her responsibilities include managing client relationships and addressing any issues that arise to enhance the overall customer experience.
Previous Experience at Galileo Hellas SA
Nicki Vlachaki worked at Galileo Hellas SA for a total of 20 years, holding two key positions. She began as a Technical Support Executive from 1991 to 2006, where she provided technical assistance and support. Following this role, she transitioned to a Customer Support Executive position from 2006 to 2011, where she continued to assist customers with their inquiries and issues.
Background in Travel and Operations
In addition to her extensive experience at Galileo Hellas SA, Nicki Vlachaki has worked in various roles within the travel industry. She served as an Operations Executive and Holiday Consultant at Seafarer Cruising and Sailing Holidays for five months in 2017. Prior to that, she was a Senior Travel Consultant at AirFastTickets from 2014 to 2015, where she provided travel-related services to clients.
Education and Training
Nicki Vlachaki has a background in computer programming and business technology. She studied at Melbourne Polytechnic from 1986 to 1988, earning a Computer Business Application Certificate. Following this, she attended Development Systems International from 1988 to 1989, where she completed a Commercial Programming Course, focusing on computer programming and related skills.
Early Career Experience
Nicki Vlachaki began her career as a Personal Assistant at a law office in Athens, Greece, in 1991. She held this position for eight months, where she gained experience in administrative support and office operations before transitioning into the travel and technology sectors.