Onyinye Mbakwem
About Onyinye Mbakwem
Onyinye Mbakwem serves as the Assistant Manager Training/Help Desk at Travelport (GTDNL) in Abuja, Nigeria, where she has worked since 2015. With over 15 years of experience in the aviation industry, she specializes in training, sales, and help desk operations.
Work at Travelport
Onyinye Mbakwem has been serving as the Assistant Manager Training/Help Desk at Travelport (GTDNL) since 2015. In this role, she collaborates closely with management to develop and implement sales strategies that align with social values and norms. Her tenure at Travelport has spanned nine years, during which she has contributed to various initiatives aimed at enhancing training and support services within the organization.
Previous Experience in Aviation
Prior to her current role, Onyinye worked as a Senior Sales Executive at Travelport (GTDNL) from 2014 to 2015. This position allowed her to gain valuable insights into sales dynamics within the aviation sector. With over 15 years of experience in the aviation industry, she has specialized in training, sales, help desk, and ticketing departments, showcasing her versatility and depth of knowledge in the field.
Education and Expertise
Onyinye holds a Bachelor’s Degree in Agric-Economics from Imo State University, which she completed from 1996 to 2002. She furthered her education by obtaining a Master’s Degree in Public Administration from the University of Abuja in 2012. Additionally, she earned an Associate’s Degree in Management (IATA/UFTAA) from Université de Montréal in 2008. This educational background equips her with a strong foundation in both management and public administration.
Industry Knowledge and Skills
Onyinye has extensive experience in Travel Agency Management practices, Airline practices, and Global Distribution Services (GDS). Her comprehensive understanding of these areas enhances her ability to contribute effectively to her current role and the broader aviation industry. Her skills in training and support are complemented by her knowledge of sales strategies and customer service.