Paul Norman
About Paul Norman
Paul Norman is a Service Delivery Manager at Travelport, where he has worked since 2019. He has extensive experience in customer service and travel consultancy, having previously held roles at Travelport and Flight Centre in various locations.
Current Role as Service Delivery Manager
Paul Norman serves as a Service Delivery Manager at Travelport since 2019. Based in Melbourne, Victoria, Australia, he focuses on managing fewer but larger global customers. His role involves ensuring that optimal solutions are provided for any issues that may arise, enhancing the overall customer experience.
Previous Experience at Travelport
Prior to his current position, Paul Norman worked at Travelport in various roles. He served as a Customer Service Manager from 2015 to 2019 in Sydney, Australia, where he was involved in an expansion project for an existing customer. This project included training, provisioning, ongoing support, and workflow/product recommendations. He also held the position of Customer Service Executive from 2014 to 2015.
Experience at Flight Centre
Paul Norman worked at Flight Centre as a Travel Consultant from 2011 to 2013 in London, United Kingdom. He specialized as a Round the World Specialist for a brief period in 2014 in Sydney, Australia. His experience in the travel industry has contributed to his expertise in customer service and support.
Education in Travel and Tourism
Paul Norman studied at Brockenhurst College, where he completed a two-year program in Advanced Travel & Tourism. He achieved the AVCE Travel & Tourism qualification from 2001 to 2003. This educational background has provided him with foundational knowledge relevant to his career in the travel industry.
Process Improvement Initiatives
During his tenure at Travelport, Paul Norman implemented new processes and systems that enabled the support team to develop expertise in their roles. These initiatives fostered trust and satisfaction among customers, contributing to improved service delivery.