Ricardo Viola
About Ricardo Viola
Ricardo Viola serves as the New Business Development Manager at Travelport, where he has worked since 2013, focusing on client needs and product solutions for the Galileo GDS. He has a background in corporate account management with American Airlines and holds an MBA in Corporate Finance.
Work at Travelport
Ricardo Viola has served as the New Business Development Manager at Travelport since 2013, contributing to the company's growth in the Rio de Janeiro Area, Brazil. In this role, he focuses on understanding client needs to define appropriate products and solutions for Travelport's Galileo Global Distribution System (GDS). He collaborates closely with local account managers to identify and support the development of new business opportunities. Additionally, he is actively involved in creating and participating in sales campaigns, enhancing Travelport's market presence.
Previous Experience at American Airlines
Before joining Travelport, Ricardo Viola worked at American Airlines as an Executivo de Contas Corporativas from 1999 to 2013. During his 14 years in this position, he was responsible for managing corporate accounts and fostering client relationships in the Rio de Janeiro Area, Brazil. This experience provided him with a solid foundation in the travel industry and client management.
Educational Background
Ricardo Viola has a diverse educational background. He studied at Colégio Santo Agostinho and later attended Pontifícia Universidade Católica do Rio de Janeiro, where he earned a Bachelor’s degree in Administração de Empresas from 1994 to 2000. He furthered his education at Fundacao Getulio Vargas / FGV, completing an MBA in Finanças Corporativas from 2008 to 2009. Additionally, he studied at Academia de Viagens Corporativas, enhancing his knowledge in the travel sector.
Early Career at McDonald's Corporation
Ricardo Viola began his professional career at McDonald's Corporation, where he worked as an Atendente de Loja for seven months in 1996 and 1997 in London, England. This early experience in customer service provided him with essential skills that would benefit his future roles in the travel industry.
Project Coordination and Representation
In his current role at Travelport, Ricardo Viola has coordinated projects aimed at increasing the company's presence among small and medium-sized Travel Management Companies (TMCs) in Brazil. He also represents Travelport at various presentations, events, and workshops tailored for travel agencies and companies, showcasing the company's offerings and building industry connections.