Ricky Goswick
About Ricky Goswick
Ricky Goswick is a Senior Technical Specialist with extensive experience in various technologies, including Citrix Xenapp, SharePoint, and Cisco UCS manager. He possesses skills in both cloud and on-premise solutions, as well as advanced monitoring tools and IT service management.
Work at Travelport
Ricky Goswick holds the position of Senior Technical Specialist at Travelport. In this role, he applies his extensive technical knowledge to support the company's IT infrastructure. His responsibilities include managing a variety of technologies and ensuring optimal performance across systems. His work contributes to the overall efficiency and effectiveness of Travelport's technological operations.
Education and Expertise
Ricky Goswick has developed a comprehensive skill set through extensive experience in the IT field. He is proficient in both cloud platforms, including Microsoft Azure and Amazon AWS, as well as on-premise solutions such as RedHat and VMware. His expertise encompasses a wide range of technologies, which positions him as a knowledgeable resource in the industry.
Technical Skills and Tools
Ricky Goswick possesses a diverse range of technical skills. He is experienced with Citrix XenApp, SharePoint, and Cisco UCS Manager. He utilizes advanced monitoring and analytics tools such as Splunk, NetScout/Ngenius, and Kibana to enhance system performance and security. Additionally, he is skilled in automation and configuration management using Ansible Playbook and Python, which streamlines IT processes.
Network and Security Proficiency
Ricky Goswick has a strong background in network and security technologies. He is proficient in using CheckPoint Firewall, Cisco AnyConnect, and CyberArk. His knowledge in these areas ensures that the systems he manages are secure and compliant with industry standards. This expertise is crucial for maintaining the integrity of Travelport's IT infrastructure.
Experience with IT Service Management
Ricky Goswick is experienced in IT service management tools, including ServiceNow and CA Service Desk Manager. His familiarity with these platforms enables him to effectively manage IT services and support requests. Additionally, he has experience deploying and managing enterprise software solutions like Oracle GlassFish Web and Nagios XI, which further enhances his capabilities in IT service delivery.