Rozario Fernandes
About Rozario Fernandes
Rozario Fernandes is a Senior Customer Service Analyst specializing in Galileo GDS, currently employed at Travelport in Dubai since 2008. He has a background in business and extensive experience in customer service and travel consultancy.
Current Role at Travelport
Rozario Fernandes serves as a Senior Customer Service Analyst at Travelport, specializing in the Galileo Global Distribution System (GDS). He has held this position since 2008, accumulating 16 years of experience in the role. His responsibilities include monitoring resolution times to minimize customer impact and enhance overall performance. He provides expert advice to B2B customers, ensuring that service level agreements (SLAs) and key performance indicators (KPIs) are consistently met.
Previous Experience in Travel Industry
Prior to his current role, Rozario Fernandes worked in various positions within the travel industry. He was a Corporate Business Travel Supervisor at dnata from 2007 to 2008 in Dubai, United Arab Emirates. Before that, he served as a Senior Travel Consultant at Kanoo Travel from 2004 to 2005, also in Dubai. Additionally, he worked as a Supervisor for the Travel Desk at McDermott International Inc. from 2005 to 2007, further enhancing his expertise in customer service and travel management.
Education and Academic Background
Rozario Fernandes studied at the University of Pune, where he earned a Bachelor's degree in Business/Commerce, General. This educational background has provided him with a solid foundation in business principles, which he applies in his professional roles within the travel and customer service sectors.
Technical Expertise in Galileo GDS
Rozario Fernandes possesses extensive experience in troubleshooting complex technical issues related to the Galileo GDS systems. His technical expertise allows him to effectively resolve customer inquiries and enhance system performance, contributing to the overall efficiency of the services provided at Travelport.