Rupesh Soni
About Rupesh Soni
Rupesh Soni is a Systems Engineer specializing in Unified Communications, currently employed at Travelport since 2016. He has a diverse background in managing video conferencing systems and voice environments, with previous roles at Dimension Data and NBCUniversal, Inc.
Work at Travelport
Rupesh Soni has been employed at Travelport as a Systems Engineer specializing in Unified Communications since 2016. In this role, he is responsible for monitoring and maintaining the Office 365 environment, with a particular focus on Exchange and Instant Messaging. He produces incident reports within required timescales as part of his fault management and resolution duties. His work ensures that operational interruptions are minimized, contributing to the overall efficiency of the organization's communication systems.
Previous Experience in Unified Communications
Prior to his current position, Rupesh Soni worked at Dimension Data in various roles related to Unified Communications. He served as a Level 2 Unified Communications Engineer - Lync Support from 2015 to 2016 and as a Senior 1st Line Support Engineer - Visual Communications from 2013 to 2015. His experience includes managing video conferencing systems and voice environments, ensuring seamless communication for clients.
Career Background in IT Support
Rupesh Soni has a diverse background in IT support, having worked at NBCUniversal, Inc. as a Core Infrastructure Engineer from 2004 to 2012. He also held a position at Dimension Data as a 1st Line Support Engineer - Visual Communications for seven months in 2013. Additionally, he worked as a Data Technician at Royal Mail from 2001 to 2004. This extensive experience has equipped him with a strong foundation in technical support and infrastructure management.
Education and Training
Rupesh Soni completed his education at Isleworth & Syon School, where he studied from 1981 to 1986. This foundational education provided him with the skills necessary to pursue a career in technology and communications.
Professional Skills and Responsibilities
Rupesh Soni possesses extensive experience in managing business-critical systems, demonstrating a strong ability to adapt to evolving responsibilities. He keeps the Unified Communications management team informed about challenges, timelines, and customer interactions, ensuring effective communication and operational efficiency within his team.