Sarah Daly
About Sarah Daly
Sarah Daly serves as the Regional Operations Director for Europe, Middle East, Africa, and South Asia at Travelport, a position she has held since 2016. With extensive experience in the travel technology sector, she has previously worked in various roles at Amadeus IT Group and has a strong background in operational efficiencies and project management.
Work at Travelport
Sarah Daly has served as the Regional Operations Director for Europe, Middle East, Africa, and South Asia at Travelport since 2016. In this role, she is responsible for overseeing operations across multiple regions, focusing on enhancing operational efficiencies and driving performance improvements. Her tenure at Travelport has been marked by her commitment to optimizing processes and integrating technology within the organization.
Previous Experience at Amadeus IT Group
Prior to her current role, Sarah Daly held various positions at Amadeus IT Group. She worked as a Helpdesk Manager for 11 months in 2000, then progressed to Customer Services Manager from 2000 to 2003. She later served as Head of Projects from 2003 to 2005, followed by roles as Regional Manager (APAC) in Global Customer Services from 2009 to 2011, and Head of Airline Distribution Delivery for EMEA & APAC from 2013 to 2016. Her experiences at Amadeus contributed to her expertise in operational management and customer service.
Education and Certifications
Sarah Daly studied at the College of Distributive Trades, where she gained foundational knowledge relevant to her career in operations and management. She is also certified as a Prince 2 Practitioner, which signifies her advanced skills in IT project management and her ability to lead projects effectively.
Background in Operations Management
Sarah Daly has a strong background in operations management, with extensive experience in managing both in-house and outsourced contact centers. Her focus includes operational and vendor relationship management, driving cost reduction, and enhancing performance. She has specialized in operational integration following mergers and acquisitions, ensuring that transitions are seamless and efficient.
Experience in the Travel Industry
In addition to her roles at Amadeus IT Group, Sarah Daly has worked in various capacities within the travel industry. She served as Operations Director at Travelbag by Travelport from 2005 to 2008 and as Head of Commercial Operations at Abercrombie & Kent from 2008 to 2009. These positions have further solidified her expertise in operational processes within the travel sector.