Selmi Cassim
About Selmi Cassim
Selmi Cassim serves as a Sales Manager at Travelport in Riyadh, where he has worked since 2009. He specializes in managing key accounts, producing financial reports, and introducing innovative technology to enhance customer experiences.
Work at Travelport
Selmi Cassim has been employed at Travelport as a Sales Manager since 2009, accumulating 15 years of experience in this role. Based in Riyadh, he is responsible for managing key regional, national, and local travel agency and corporate customers. His responsibilities include producing reports and forecasts on all accounts, which encompass financial analysis, customer profitability, strategic direction, and competitive reviews. Cassim takes a collaborative approach, working with colleagues and external customers to maximize opportunities and enhance customer experience through innovative technology.
Previous Experience in Travel Industry
Before joining Travelport, Selmi Cassim worked at Kanoo Travel as an Assistant Manager from 1993 to 2009 for 16 years in Jeddah. His career in the travel industry began at Travel Data, where he served as a Trainee Travel Consultant from 1989 to 1993 in Colombo, Sri Lanka. This extensive experience has equipped him with a deep understanding of the travel sector and customer needs.
Education and Expertise
Selmi Cassim studied at St. Peter's College Colombo from 1985 to 1988, completing a three-year program. His educational background has contributed to his expertise in the travel industry, enabling him to identify customer pain points and provide practical solutions to complex issues. His knowledge also extends to promoting non-air products such as hotels, cars, and rail through Global Distribution Systems (GDS) and payment solutions like e-Nett.
Sales Management Skills
In his role as Sales Manager at Travelport, Selmi Cassim is responsible for maintaining the sales pipeline in Customer Relationship Management (CRM) systems. He updates real-time progress with target clients and ensures that revenue and segment targets are met. His ability to introduce and convert customers to new technologies enhances the overall customer experience and drives business growth.