Serena Jethwa
About Serena Jethwa
Serena Jethwa is a Senior RPA Operations Analyst at Travelport, with extensive experience in project management and customer service. She has worked in various roles at British Airways and has a background in mathematics from King's College London.
Current Role at Travelport
Serena Jethwa has been employed at Travelport as a Senior RPA Operations Analyst since 2019. In this role, she is responsible for overseeing robotic process automation operations. Her position is based in Berks, West Berkshire, United Kingdom. With a focus on improving operational efficiency, she utilizes her analytical skills to enhance processes and support the company's technological advancements.
Experience at British Airways
Serena Jethwa has a significant tenure at British Airways, where she currently serves as a Project and Systems Support Executive since 2014. Her previous roles include working as a Project Team Member and Business Assistant for the Talent, Leadership and Learning Academy. She also has experience as Cabin Crew, contributing to her comprehensive understanding of the airline industry. Her diverse roles have allowed her to develop strong project management and customer service skills.
Background and Education
Serena Jethwa studied at King's College London, where she earned a Bachelor's degree in Mathematics from 2008 to 2012. Prior to that, she attended The Heathland School from 2001 to 2008. Her educational background has equipped her with analytical skills that are essential in her current and past roles. She has a strong commitment to continuous learning and professional development.
Previous Work Experience
Before her current roles, Serena worked at Debenhams as a Retail Assistant from 2006 to 2011. This experience provided her with foundational customer service skills. Additionally, her brief tenure at British Airways as a Project Team Member in 2012 allowed her to gain insights into project management within the aviation sector. These roles contributed to her overall professional growth.
Passion for Mental Health and Wellbeing
In addition to her operational roles, Serena serves as a Mental Health and Wellbeing Advisor for British Airways' Network Operations Department. This position reflects her strong passion for helping others and promoting mental health awareness within the workplace. Her ability to foster strong relationships with colleagues and stakeholders enhances her effectiveness in this advisory role.