Serena Jethwa
About Serena Jethwa
Serena Jethwa is the Automation Solutions Lead at Travelport, specializing in translating business requirements into effective operational transformations. With a diverse background in the aviation and retail sectors, she has developed expertise in stakeholder engagement and has contributed significantly to automation initiatives within her organization.
Work at Travelport
Serena Jethwa has been serving as the Automation Solutions Lead at Travelport since 2020. In this role, she focuses on gathering and translating business requirements into actionable deliverables, which aids in operational transformations. During her tenure, she contributed to the development of a Continuous Improvement & Intelligent Automation Operating Model. Additionally, she played a key role in establishing a Robotic Process Automation (RPA) Centre of Excellence, ensuring that automation solutions adhere to best practices.
Previous Experience in Aviation
Before her current role, Serena Jethwa worked at British Airways in various capacities. She served as Cabin Crew for one year from 2011 to 2012. Following that, she held the position of Business Assistant for the Talent, Leadership & Learning Academy from 2013 to 2014. She also worked as a Systems Executive from 2014 to 2019 and briefly as a Project Team Member from 2012 to 2013. This extensive experience in the aviation industry has contributed to her expertise in stakeholder engagement and networking.
Career in Retail and Product Management
Serena Jethwa began her career as a Retail Assistant at Debenhams, where she worked for five years from 2006 to 2011. In 2020, she briefly served as a Product Manager at HelloHub for two months. This diverse background in retail and product management has provided her with a strong foundation in customer service and operational efficiency.
Education and Expertise
Serena Jethwa studied at Kings College London, where she earned a Bachelor's Degree in Mathematics from 2008 to 2012. She also attended The Heathland School from 2001 to 2008. Her educational background, combined with her professional experience, has equipped her with the skills necessary for driving business change through transformational leadership.