Sergio Hidalgo, Ph.D.
About Sergio Hidalgo, Ph.D.
Sergio Hidalgo, Ph.D., is a Customer Success Manager at Global OTA Group, with extensive experience in the travel technology sector. He has held various roles at Travelport and has a strong academic background in biology, behavioral ecology, and business management.
Current Role at Global OTA Group
Sergio Hidalgo, Ph.D., serves as the Customer Success Manager for the Global OTA Group at Travelport. He has held this position since 2019, contributing to the company's strategic initiatives in the Barcelona area. In this role, he focuses on enhancing customer satisfaction and ensuring successful implementation of Travelport's solutions for online travel agencies.
Previous Experience at Travelport
Before his current role, Hidalgo worked at Travelport in various capacities. He served as a Solutions Consultant for API-OTA in Western Europe from 2013 to 2015 and later as a Senior Online Solutions Specialist from 2015 to 2019. During his tenure, he co-led a significant technical discovery and product proposition, which resulted in securing Travelport's largest contract in 15 years.
Educational Background
Hidalgo has an extensive academic background. He earned a Bachelor of Applied Science (BASc) in Biology from Universidad de Sevilla, followed by a Doctor of Philosophy (PhD) in Behavioral Ecology from the same institution. He is currently pursuing a Master's degree in Big Data and Business Intelligence, as well as a Master of Business Administration (MBA) at ENEB - Escuela de Negocios Europea de Barcelona.
Career History and Roles
Prior to his roles at Travelport, Hidalgo held several positions in different organizations. He was a Technical Manager at Universidad Rey Juan Carlos from 2009 to 2011, and he worked as an Operations Manager at Sitel from 2005 to 2009. Additionally, he served as a UX Design and Functional Analyst for Travelport while at CGI from 2012 to 2013.
Key Contributions and Initiatives
Hidalgo has played a pivotal role in various strategic initiatives throughout his career. He led the technical implementation for one of the largest online travel agencies in EMEA onto the Travelport platform. He also supported a strategic travel group, achieving production increases that significantly exceeded budgeted targets through platform consolidation and process streamlining.