Steffi Chan
About Steffi Chan
Steffi Chan is a Customer Success Manager at Travelport, specializing in Asia Pacific Air Partners. With over 20 years of experience in the travel and airline industry, she has held various roles that emphasize customer support and process optimization.
Work at Travelport
Steffi Chan has been serving as the Customer Success Manager for Asia Pacific Air Partners at Travelport since 2022. In this role, she focuses on optimizing existing processes and enhancing customer success initiatives. Prior to her current position, she worked at Travelport in various capacities, including Technical Account Manager and Operator Success Manager, accumulating a total of over five years of experience within the company. Her responsibilities include providing technical support to customers and ensuring high levels of satisfaction with Travelport's business products.
Career Background in the Travel Industry
Steffi Chan has over 20 years of experience in the travel and airline industry. Her career began in Sweden, where she worked as a Sales Agent at Special Tours from 1997 to 2000. She then transitioned to various roles, including Corporate Travel Consultant at Swire Travel and Information & Ticketing Agent at Menzies Aviation. Chan has also held multiple positions at Finnair, including Sales Service Supervisor and Senior Sales Service Agent, contributing to her extensive knowledge of customer service and sales in the travel sector.
Education and Expertise
Steffi Chan holds an Associate's Degree in Tourism and Travel Services Management from Norwich Bell Language School in England, which she completed from 1997 to 1998. She furthered her education at Norwich University, earning a Bachelor's degree in Hospitality Administration/Management. Her educational background complements her extensive experience in the travel industry, equipping her with the skills necessary to excel in customer success and technical support roles.
Achievements in Customer Success
Throughout her career, Steffi Chan has participated in numerous front desk special projects, showcasing her commitment to enhancing customer experiences in the travel and airline sectors. In her current role at Travelport, she focuses on maintaining customer satisfaction and optimizing processes related to customer success. Her efforts contribute to the overall effectiveness of the services provided to clients in the Asia Pacific region.