Sunil Kumar
About Sunil Kumar
Sunil Kumar is a Director at Travelport, where he has worked since 2019. He has extensive experience in the travel and technology sectors, having held various managerial roles at organizations such as IRCTC, Jet Airways, and ebookers.
Work at Travelport
Sunil Kumar has been serving as the Director at Travelport since 2019. In this role, he coordinates both internal and external partners to maximize efficiency and streamline operations. His focus is on ensuring top customer service and satisfaction. He plays a key role in establishing consultative business relationships with clients across India, which enhances customer acquisition and revenue generation strategies. Additionally, he specializes in API integration with leading service providers, which enhances the technological capabilities of the company.
Education and Expertise
Sunil Kumar holds a Post Graduate Diploma in Computer Applications from Kurukshetra University, which he completed from 1999 to 2000. He also studied Aviation/Airway Management and Operations at the IATA Training and Development Institute, earning an IATA Advanced Diploma from 1998 to 1999. Furthermore, he has a Masters of Tourism Management from Kurukshetra University, obtained between 1997 and 1999, and a Bachelor of Arts in English (Honours) from the same institution, completed from 1994 to 1997.
Professional Background
Sunil Kumar has held various positions in the travel and technology sectors. He worked at Indian Railways Catering & Tourism Corp (IRCTC) as Joint General Manager (Portals) from 2007 to 2014. He then served as General Manager - eCommerce & Innovations at Jet Airways from 2015 to 2019. Prior to these roles, he was the Chief Technology Officer at Balmer Lawrie & Co. Ltd. for six months in 2014 and held positions at ebookers, Gullivers Travel Associates, and Orbitz Corporate & Leisure Travels.
Key Skills and Responsibilities
Sunil Kumar has a strong focus on managing high-level interactions with clients and senior stakeholders. He ensures client satisfaction and strategic outcomes through effective communication and relationship management. He has demonstrated a talent for making rapid assessments of diverse situational challenges and developing action plans to address them. His expertise in technology and operations allows him to enhance service delivery and operational efficiency.