Tanya Dsouza, MBA
About Tanya Dsouza, MBA
Tanya Dsouza is a Global Supplier Support Specialist with extensive experience in the travel industry, currently working at Travelport in Dubai since 2013. She holds an MBA and has previously held positions at MMI Travel and Travelport, providing technical expertise and support for various travel products.
Current Role at Travelport
Tanya Dsouza serves as a Global Supplier Support Specialist at Travelport, a position she has held since 2013. In this role, she provides third-level functional, operational, procedural, and technical expertise for Travelport's Galileo, Apollo, and Worldspan products. Tanya is responsible for monitoring the Message Queue Monitor to identify message rejects from airlines and creating macros to clear bulk message rejects. She also undertakes airline Type B implementations, terminations, and IATA/ARC carrier suspensions, ensuring smooth operations within the organization.
Previous Experience at Travelport and MMI Travel - Dnata Agencies
Before her current role, Tanya worked at Travelport as a System Analyst in Global Service Operations from 2008 to 2013. Prior to that, she was a Supervisor for Business Travel at MMI Travel - Dnata Agencies from 2005 to 2008. Both positions were based in Dubai, United Arab Emirates, where she gained significant experience in the travel and tourism industry, focusing on operational support and customer service.
Education and Qualifications
Tanya Dsouza holds a Master of Business Administration (MBA) in Business Administration and Management from the University of Northampton, which she completed from 2018 to 2020. She also earned a Bachelor’s Degree in Commerce & Economics from Mumbai University in 2002. Additionally, she obtained a Diploma in IATA Consulting from IHTCM (RBCS Group) in 2004 and achieved a Higher Secondary Certificate from Mithibai College in 1999. Her educational background provides a strong foundation for her career in the travel industry.
Key Responsibilities and Contributions
In her current role, Tanya periodically reviews, updates, and uploads the E-ticket Functionality Sheet on Ask Travelport for both internal and external customer access. She manages the team's group mailbox and performs a gatekeeping role to distribute workload among team members. Tanya also assists suppliers and airline customers with test requirements related to product enhancements and implementations across core systems, contributing to the overall efficiency of the organization.