Theresa Lam
About Theresa Lam
Theresa Lam is an Account Manager at Travelport, where she has worked since 2019. She has a diverse background in the travel industry, having held various roles at companies such as Dragonair, American Express, and Carlson Wagonlit Travel.
Work at Travelport
Theresa Lam has been employed at Travelport as an Account Manager since 2019. In this role, she is responsible for managing client accounts and ensuring customer satisfaction. Her experience in the travel industry contributes to her effectiveness in this position.
Previous Experience in the Travel Industry
Before joining Travelport, Theresa Lam worked in various roles within the travel sector. She served as a Flight Attendant at Dragonair from 2010 to 2013, where she gained firsthand experience in customer service. Following that, she worked at American Express as a Premium Travel Executive from 2013 to 2015, and later as a Learning and Performance Specialist until 2016. Additionally, she held the position of Regional Hotel Specialist at Carlson Wagonlit Travel from 2016 to 2018.
Education and Qualifications
Theresa Lam studied at HKU SPACE Community College, where she earned an Associate's degree in English Language and Literature from 2008 to 2010. She also obtained a Certificate in Business from the same institution in 2007. Earlier in her education, she completed the HKCEE at St. Rose of Lima's College.
Career Progression
Theresa Lam's career has shown a steady progression through various roles in the travel and hospitality sectors. Starting as a Flight Attendant, she transitioned into more specialized positions, including roles at American Express and Carlson Wagonlit Travel. Her current position as an Account Manager at Travelport reflects her extensive experience and expertise in account management and client relations.