Will Owen Hughes
About Will Owen Hughes
Will Owen Hughes serves as the Head of Customer Strategy at Travelport, where he has been instrumental in securing investments and expanding the company's offerings. He has extensive experience in the travel industry, having held various strategic roles at notable companies including British Airways and Cendant Corporation.
Current Role at Travelport
Will Owen Hughes serves as the Head of Customer Strategy at Travelport, a position he has held since 2020. In this role, he focuses on aligning Travelport's offerings with customer needs and industry trends. He operates in a hybrid work environment based in the London Area, United Kingdom. His responsibilities include securing investments to enhance Travelport's airline proposition and introducing innovative pricing models to improve the company's retailing strategy.
Previous Experience at Travelport
Prior to his current role, Will Owen Hughes worked at Travelport in various capacities. He served as Senior Programme Director from 2016 to 2018 in Dubai, United Arab Emirates, where he played a significant role in implementing IATA's upgraded retailing standards (NDC) with British Airways. He also held the position of Head of Customer Transition from 2019 to 2020 in London, England, where he focused on customer engagement and transition strategies.
Career Background in Aviation and Travel
Will Owen Hughes has extensive experience in the aviation and travel sectors. He worked at British Mediterranean Airways Limited as a Senior Commercial Strategist from 1996 to 1999 and as a Sales Executive from 1994 to 1995. His experience also includes roles at Cendant Corporation as Director of Enterprise Solutions from 2005 to 2010 and as Senior Enterprise Solutions Manager from 2004 to 2005. Additionally, he was a Sales Manager for e-commerce at Galileo International from 2002 to 2004.
Education and Academic Background
Will Owen Hughes studied at the University of Leeds, where he earned a Bachelor of Science degree in Biology, General, in 1992. His educational background has provided a foundation for his analytical skills and strategic thinking in his professional roles within the travel industry.
Achievements in Customer Strategy and Market Expansion
In his current and previous roles, Will Owen Hughes has achieved significant milestones in customer strategy and market expansion. He secured multi-million dollar investments to transform Travelport's airline proposition and established key partnerships that expanded the company's lodging portfolio from 135,000 to 1.6 million properties. He also designed processes for a market intelligence team to analyze customer sentiment and trends, enhancing Travelport's data-driven decision-making.