Alberto Mitsuo Oyama, Pmp, Ms, MBA
About Alberto Mitsuo Oyama, Pmp, Ms, MBA
Alberto Mitsuo Oyama is a Service Operations Manager with extensive experience in engineering and operations management across various companies, including Motorola Solutions and Trax Retail. He holds a Master of Science in Electrical Engineering and an MBA, showcasing his strong educational background.
Current Role at Trax Retail
Alberto Mitsuo Oyama serves as the Service Operations Manager at Trax Retail, a position he has held since 2019. In this role, he is responsible for overseeing service operations, ensuring efficient processes, and enhancing customer satisfaction. His experience in service management contributes to the company's operational effectiveness in the Greater New York City Area.
Previous Experience in Engineering and Management
Alberto has extensive experience in engineering and management roles across various companies. He worked at Motorola Solutions for nearly a decade, where he held positions including Project Manager, Area Operations Manager, and Engineer Group Leader. His tenure at Newtec as an Application Engineer and at Mobilogy as a Technical Support Engineer further solidified his technical expertise and customer support skills.
Educational Background in Engineering and Business
Alberto Mitsuo Oyama holds a Master of Science (M.S.) in Electrical Engineering from Universidade de São Paulo, where he studied from 2007 to 2010. He also earned a Bachelor of Science (B.S.) in Electrical Engineering from the same institution between 1994 and 1997. Additionally, he completed a Master of Business Administration (M.B.A.) at Fundação Getulio Vargas from 2001 to 2005, enhancing his business acumen.
Career Progression in Technical Support and Operations
Throughout his career, Alberto has demonstrated a strong progression in technical support and operations. He began his career at NEC Brasil as a System Engineer before moving to Motorola Solutions, where he developed his skills in various engineering and management roles. His time at Penta Consulting as a Customer Support Engineer and at Mobilogy as a Technical Support Engineer reflects his commitment to customer service and operational excellence.